Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Time Guarantee

  • Every help request you submit to us will be attended to within maximum 60 min. In case your ticket or e–mail requires additional assistance from a server administrator, we will without delay forward it and leave a note to inform you that your case is being examined. If you order the Optional Managed Services package, any of the server administration services included there will be completed at a time that is suitable for you.

  • Top quality support service
  • A Top–Notch Customer Service

  • We will be at your disposal 24x7x365 to answer any queries that you may have connected with our Web Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. If you also require help handling server management tasks, you can take a look at our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was pre–installed for every Linux dedicated hosting server. Among its functions is a rather convenient integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the educational articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.