There are lots of cloud web hosting companies on the market today, but most of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company by phone. The level of support that you will receive through this method of communication varies depending on the service provider - some offer expert phone support, various others offer general and customer support only since some matters are more time-consuming and it is a lot less difficult to be resolved via a trouble ticket, especially if the issue has to be escalated. Still, it is good to know that you could always get in touch with your web hosting provider as there're lots of small matters that can be taken care of effectively and timely with a phone call, not mentioning that you are able to get additional information about the services even before you become a customer.
Phone Support in Cloud Web Hosting
As we have live telephone support 14 hrs per day, you have the option to contact us and talk with one of our customer support representatives to learn more about the cloud web hosting
that we supply and ensure that our servers match the system requirements for your websites prior to buying anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you'll be able to phone us about general and billing issues, or even about some technical ones. In case the situation is strictly technical or it needs more time to analyze, you'll have to go through our ticketing system, that will allow both you and our technical support crew to monitor the information provided by either side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours a day as a part of the support services for each and every semi-dedicated server
plan that we supply. Since some issues are more complex and time-consuming, you may have to open a support ticket if you experience such a problem, still for any general, billing or minor tech issues you can always call us and we will assist you quickly in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your sites on our cutting-edge cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, Great Britain and Australia plus a global number, which means that you are able to call the one that is closer to where you are.