Should you ever encounter a problem with your site and be unable to cope with it, ask the web hosting company’s client support team to assist you to get the site back online. A prompt solution would be the best scenario, but a lot of hosting companies respond within twenty four hours and even more, particularly if you’re working with a reseller. Even if your problem can be quickly resolved, your website may not work satisfactorily or may not be accessible at all for an extended period of time, so you may lose prospective customers because it is highly unlikely that anybody will be willing to revisit a website that’s inoperative. That’s why, you should make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely fashion. If a web app update doesn’t proceed smoothly or if you delete something by mistake, for example, the site must be fixed promptly in order to prevent long inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting offer a 60-minute response guarantee, so regardless of what inquiry or issue you may have, we will always be there to lend you a hand. Actually, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and pre-sales matters. Our client care staff reps will be at your service 24-7, even on holidays and weekends, which goes to say that you’ll receive prompt assistance at all times. We are aware of exactly how costly time can be, so by the time we respond to your email or ticket, we will have enquired into the matter and, if we haven’t come up with a solution, we will supply you with more info on what you need to do on your end, when the circumstances necessitate it. With our support service, you can be sure that there will be someone to assist you instantaneously, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our unbelievably fast support service. You will obtain an answer to any support ticket posted via the hosting Control Panel or email sent to our technical and client support team in no more than 1 hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes substantially less time to explore and rectify a problem. We’ll give you more information if the solution involves something that has to be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be exactly the same and since our support staff will be at your service 24/7/365, you’ll obtain instant assistance for any general, billing or technical issue irrespective of the hour.