If your hosting provider offers live chat support, you are able to speak to an agent in real-time and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk with a live person is that you need only a computer with world wide web access, which means that you won't pay any charges if you're in another country or state. What's more, it'll be quicker to copy and paste details such as domains, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a much quicker approach to contact the web hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs a bit more time to be resolved, you'll be able to do something different while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you are on the phone.