If you have bought a web hosting package and you’ve got some queries associated with a particular function/feature, or if you have bumped into a certain obstacle and you need help, you should be able to get in touch with the respective help desk team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, as the easiest way to deal with a problem most often is to submit a ticket. This type of communication makes the responses sent by both sides simple to follow and permits the client service team representatives to escalate the case in case, for instance, a system administrator needs to become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you have to use at least two separate accounts to get in touch with the client support staff and to actually manage the hosting space. Non-stop switching from one account to another might be a headache, not to mention the fact that it takes a lot of time for the vast majority of web hosting companies to answer the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting come with an integrated support ticket system, which is an integral part of our custom-built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything related to the hosting service itself in the very same location – payments, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks without needing to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of informative articles, which will give you additional info and which may help you resolve any particular problem even before you actually open a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting, which implies that you won’t require another support platform to touch base with our customer support staff – you can do that on the spot the moment you bump into an obstacle. Posting a new ticket requires several mouse clicks and finding an older one is just as simple. With our smart search filter, you can quickly find any ticket that you’ve opened in the past. You can post a ticket at any time as our help desk support team representatives are at your disposal 7 days a week and respond in no more than an hour, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in a single location and you can forget about signing in and out of 2 or more platforms to troubleshoot a simple problem.