The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot for the services which they offer as well. In case you are allowed to use just emails and / or tickets, you have most likely discovered some reseller not the actual web hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for extra help. If the supplier provides you with several options for communication with fast response time which are available at any moment, they're most likely the top provider, not a reseller. Which means that you will benefit from timely assistance and top quality support since they'll have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally much better to have the option to get in touch with your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting packages are round-the-clock, so you can forget all about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. If you already have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to select the most appropriate way to contact us based on what your location is or what device you're using. We are able to assist you for more or less any webhosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get well-timed help, particularly if your web site is not working as it should be for whatever reason. All our semi-dedicated hosting feature 24/7 customer and tech support, therefore in case anything happens, you can use various ways to contact us - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and general issues, so that if you don't have an account yet, for example, you'll be able to get more details about our services, or we can help you with less difficult tech matters. The next two methods are for strictly tech problems or anything that is more time-consuming since it is easier to follow the dialogue between you and our technical support team. The warranted maximum response time for them is merely an hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day in order to get support like you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server package that we provide features 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to contact us at any time, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with a couple of local numbers globally, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it is easier to monitor what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is one hour, however it rarely takes that long to get support. In case you obtain the Managed Services upgrade that we supply, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server from our company, you will be able to get in touch with us at any time using several channels and the maximum time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you'd like to find out about our solutions before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the world. In case you need assistance with third-party software that you cannot install or operate efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.